Terms & Conditions

Last updated October 6, 2026.

These Terms & Conditions apply to your use of chimney911.com and to the text messaging program described below. By using the site you agree to them. If you do not agree, please do not use the site. The site is operated by Chimney 911.

Information on this site

The content on this site is general information about chimneys and our services. It is not a diagnosis or advice about your chimney. Only an inspection of your chimney can tell you its condition.

Scheduling requests

Sending a request through Book Now does not create an appointment. We will contact you to confirm scheduling, and your appointment is not confirmed until we do. Services are provided under a separate agreement or estimate with you.

Accuracy

We work to keep the site accurate and current, but we do not guarantee that it is complete or error-free. The site is provided as is.

Links and third parties

The site may link to other websites. We do not control them and are not responsible for their content.

SMS / Messaging Terms

Program and sender. Chimney 911 sends text messages to customers and prospective customers who opt in. Support: office@chimney911.com.

Two separate, optional choices. On the Book Now form you can choose (1) non-marketing text messages about scheduling, appointment confirmations and reminders, rescheduling, service updates, and follow-up related to your request, and (2) marketing text messages about special offers, discounts and seasonal service promotions. Each is a separate checkbox, neither is checked by default, and you can submit the form without checking either one. We send marketing text messages only if you checked the marketing box. A phone number alone is not consent to receive text messages. Consent is not a condition of requesting an appointment or buying any service.

Age requirement. You must be at least 18 years old to participate in Chimney 911’s SMS messaging program.

Message frequency and rates. Message frequency may vary. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages as they relate to your request, your appointments and, if you opted in, our marketing messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Opt out, help and re-subscribing. You can cancel the SMS service at any time. Just reply "STOP" to any message from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at office@chimney911.com.

Carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. If you have any questions regarding privacy, please read our Privacy Policy: https://chimney911.com/privacy-policy/

Limits on liability

To the extent the law allows, we are not liable for losses that result from using this site or relying on its content.

Changes

We may change these terms. Continued use of the site after a change means you accept it.

Governing law

These terms are governed by the laws of the State of New Jersey.

Contact

Questions about these terms: office@chimney911.com.